Saturday, November 16, 2013

Management Versus Engineering - Star Trek Style

The Problem:
Two warring worlds: the Troyians and the Elasians
Their planets located right in the region disputed between the Federation and the Klingon Empire.

These two worlds have had enough of warring and are ready for peace and progress. It is of utmost importance at the moment. These two worlds have developed weapons of total destruction in their recent advancement in weapons technology.

The solution:
A marriage between the ruler of Troyius and 'Her Glory' Elaan the ruler of the Elasians

The Troyians engage the Starship Enterprise for this diplomatic mission. As a representative of the Federation, the Enterprise is obliged in the hope to gain favor of these planets in the disputed region over the Klingons. The Troyians send their Ambassador Petri to receive the extremely arrogant 'Her Glory' Elaan (Queen and ruler of the Elasians) to take her to her wedding with the ruler of the Troyians.

Ambassador Petri's Requirement: The voyage to his planet must be smooth and very slow!
Reason:  To give Petri enough time to tame the shrew (Elaan) aboard the Enterprise ! And to educate her with the ways of the Troyians people or at least civilize the raging woman to become an acceptable queen to the Troyians. Or else this might cause war even earlier.

Now let's  map these characters to roles in a Industrial Project connect with the subject Management Versus Engineering.

Petri is the Customer with requirements, He is a customer of the Federation which you can consider as the company. Petri is interfacing with Captain Kirk who is obviously Management of the Starship Enterprise. Not yet introduced, the Starship Enterprise's engineer Scotty who is representing Engineering.

Star Trek Customer, Manager and Engineer
It is an interesting interaction between the three of them at the start of the voyage from Elasian to Troyian (the goal of the Project). More interesting is that it depicts the well known problems in interaction between the management and engineering disciplines.

Petri to Kirk: "We will go back to Troyius, but .... slowly Captain I will need time. Before we reach there she (Elaan) must be taught civilized manners. In her present condition, my people will never accept her."

Kirk agrees and goes towards the bridge. On the bridge the captain orders the helmsmen to lay a course to Troyius on impulse speed. Here, non-Trekkies must understand that impulse speed is far far far far less than the top speed the Starship Enterprise can handle with its warp drive!!!

The Starship USS Enterprise
TOP: Customer <---> Manager
BOTTOM: Manager <---> Engineer
Scotty, the ship's Engineer is also on the bridge when the Captain is passing the orders. He is unaware of Ambassador Petri's requirement.

So he comes up to the Captain's station surprised and asks "Captain, will you not be using the ships warp drive?!".
Kirk says "No!".
"All the way to Troyius Captain" Scotty persists.
"Yes!" says the Captain.
"Hmm .... that'll take a great deal of time!" says Scotty sarcastically.
"Are you in a hurry, Scotty?" says the Captain.
"No" says Scotty walking away shaking his head quite not understanding the Captain's ways.
Captain Kirk looks on and smiles. 

It seems like the 'communication gap' between Manager and Engineer has not been bridged even on the bridge of the Starship Enterprise in the year 2266 which is the timeline of Star Trek :-) !

You can watch a preview of this episode (Season 3 Episode 13) below:

References
[1] Timeline of Star Trek - http://en.wikipedia.org/wiki/Timeline_of_Star_Trek
[2] Preview of the Episode - http://youtu.be/oAmh-AvCcUU
[3] The Episode details on Wikipedia - http://en.wikipedia.org/wiki/Elaan_of_Troyius

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